Hi Sam - Welcome to BES.

We are a very diverse group of folks who strive to make a difference in all we do. I just wanted to let you know many of us are looking forward to changes to the way we do some things and are concerned about changes to items and programs we feel make our bureau great.

I would enocurage you to specifically look at teh BES staff response to Mayor Potter's employee survey. They are very informative about some of the diversity and management challenges that lay ahead.

As you move forward with plannign your improvemnet efforts with BES - ask for the following items that may give you some insite on what the average employee has recommended:
- Previous Serivce improvement effort lists - especialy the labor management efforts from about 4 or 5 years ago. We did a lot of work identifying items and little implementing them.
- copies of the internal BES employee sureys from the last few years.
- Consider talking to front line staff directly - especially those of us who have been here over 10 or 20 years. We have seen this bureau d lots of things - good and bad.

Thansk for the chance to share some thoughts.