I asked Commissioner Leonard's office adn the Bureau of Development Services to follow up with you. They emailed the response below.
Mr. Banker,
For several years now 1 & 2 Family Residential has had the outgoing message on the inspection request line stating "Please note that the time of day is not guaranteed. For either, press 1, for AM, press 2..." etc. We took that a step further three to four years ago, and it is available to any customer to call us prior to 8 AM the day they want the inspection, in order to obtain a 1 - 2 hour "window of time" as to when the inspector will be coming. We do hold inspectors to these "window" arrangements once they have been made, if you are making these request and they are not being met, please call the Section Managers for 1 & 2 Family Residential. We also have staff look at the AM / PM request that may be noted on any request they have, and call the customer if the inspector knows that they will not be able to honor that request. Below are the following contacts and numbers.
Section Manager, Jeff Eldredge 823-7276
Section Manager, Larry Pamer 823-7387
Support Desk, (503) 823-7388
You can always contact me directly and I will see to it that your needs are met.
Thank you,
Tiffani Penson
Customer Service Team
(503) 823-1109
re: How would you improve Portland?
Mike,
I asked Commissioner Leonard's office adn the Bureau of Development Services to follow up with you. They emailed the response below.
Mr. Banker,
For several years now 1 & 2 Family Residential has had the outgoing message on the inspection request line stating "Please note that the time of day is not guaranteed. For either, press 1, for AM, press 2..." etc. We took that a step further three to four years ago, and it is available to any customer to call us prior to 8 AM the day they want the inspection, in order to obtain a 1 - 2 hour "window of time" as to when the inspector will be coming. We do hold inspectors to these "window" arrangements once they have been made, if you are making these request and they are not being met, please call the Section Managers for 1 & 2 Family Residential. We also have staff look at the AM / PM request that may be noted on any request they have, and call the customer if the inspector knows that they will not be able to honor that request. Below are the following contacts and numbers.
Section Manager, Jeff Eldredge 823-7276
Section Manager, Larry Pamer 823-7387
Support Desk, (503) 823-7388
You can always contact me directly and I will see to it that your needs are met.
Thank you,
Tiffani Penson
Customer Service Team
(503) 823-1109